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Decision Maker: Executive Member or Leader's Key Decision
Decision published: 31/01/2025
Effective from: 31/01/2025
Lead officer: Donna Cresswell-Duly
Decision Maker: Greater Nottingham Light Rapid Transit Advisory Committee
Made at meeting: 14/01/2025 - Greater Nottingham Light Rapid Transit Advisory Committee
Decision published: 30/01/2025
Effective from: 14/01/2025
Decision:
Martin Williams, Commercial & Governance Manager of Major Projects,
informed the Committee that a passenger had requested that the Committee consider her complaint regarding the non-pro-rata refund on a 12-month season ticket.
The report includes both the case of the passenger (Appendix A), and the response of NET (Appendix B), including the rational for the level of refund provided, highlighting that this information is included in the terms and conditions for the season ticket which are available on the website and had to be acknowledged to enable the ticket to be purchased.
In summary, the refund terms and conditions allow for a refund to be made once the lowest ticket cost for the spent period of travel is deducted from the cost of the 12-month ticket. If the lowest ticket cost totals more than the proportion of the 12-month ticket, the difference is not pursued. A pro-rata refund is not provided as the cost of the 12-month ticket is offered at an incentive price.
Resolved to note that having considered the complaint, the Committee is satisfied with Tramlink’s response, and recommended that no further action is required.
Decision Maker: Officer Executive Decision
Decision published: 29/01/2025
Effective from: 29/01/2025
Lead officer: Darren Fabris